Communication

Communication

Communication

starts before

starts before

starts before

we say anything.

we say anything.

we say anything.

When the moment matters, you will need more than a script.

When the moment matters, you will need more than a script.

When the moment matters, you will need more than a script.

Maybe you already know what you want to say, but you can’t find the right language. Or you aren’t sure where to begin.


Maybe you already know what you want to say, but you can’t find the right language. Or you aren’t sure where to begin.


Maybe you already know what you want to say, but you can’t find the right language. Or you aren’t sure where to begin.


Wherever you are in the process, I can help find the language and prepare for the conversations that follow.

Wherever you are in the process, I can help find the language and prepare for the conversations that follow.

Wherever you are in the process, I can help find the language and prepare for the conversations that follow.

IT’S NOT ROCKET SCIENCE.
BUT THERE IS A LITTLE CHEMISTRY TO IT.

IT’S NOT ROCKET SCIENCE.
BUT THERE IS A LITTLE CHEMISTRY TO IT.

IT’S NOT ROCKET SCIENCE.
BUT THERE IS A LITTLE CHEMISTRY TO IT.

Work together →

WHAT BROUGHT YOU HERE

Something important
is happening.

Something important
is happening.

Something important
is happening.

How you communicate it matters.

How you communicate it matters.

How you communicate it matters.

EXPERIENCE

I’ve spent my career shaping meaningful conversations.

I’ve spent my career shaping meaningful conversations.

I’ve spent my career shaping meaningful conversations.

Launches. Leadership changes.
Investor moments. Crises.
Transformations.

Launches. Leadership changes.
Investor moments. Crises.
Transformations.

These moments need more than a press release. I’ve advised and coached leaders and teams on what needs to be said, how to say it, and what should happen before the conversation begins. And I stick around for what comes after, because it doesn’t end with what you say.

These moments need more than a press release. I’ve advised and coached leaders and teams on what needs to be said, how to say it, and what should happen before the conversation begins. And I stick around for what comes after, because it doesn’t end with what you say.

Rachel in a white hard hat speaking with a group on an industrial site.
Rachel in a white hard hat speaking with a group on an industrial site.
Rachel in a white hard hat speaking with a group on an industrial site.

THE CONVERSATION STARTS LONG BEFORE ANYONE STARTS TALKING

THE CONVERSATION STARTS LONG BEFORE ANYONE STARTS TALKING

THE CONVERSATION STARTS LONG BEFORE ANYONE STARTS TALKING

Hand-drawn arrow pointing back toward the photograph.
Hand-drawn arrow pointing back toward the photograph.
Hand-drawn arrow pointing back toward the photograph.

RECENT CHAPTERS

The Ocean Cleanup

Turning complexity into stories that earned support and enthusiasm.

Lightyear

Preparing for defining moments for an ambitious market newcomer.

Allego

Communicating and adapting through change.

Rachel Rich Comms

Helping leaders, teams, and organizations find clarity, confidence, and the right words.

WAYS TO WORK TOGETHER

How I can help.

How I can help.

How I can help.

Sometimes you need ongoing counsel. Sometimes you need focused support around one particular challenge. The work can take different shapes depending on what you need.

IN PRACTICE

Trusted Advisor

When you need an honest and tactful perspective.

I'll give you the space to work through the situation, test your thinking, and prepare what needs to be said.

EXECUTIVE ADVISORY

·

LEADERSHIP COUNSEL

REPUTATION GUIDANCE

·

RETAINED SUPPORT

Rachel’s original blue handwriting and rough arrows on lined notebook paper.

Sometimes you need ongoing counsel. Sometimes you need focused support around one particular challenge. The work can take different shapes depending on what you need.

IN PRACTICE

Trusted Advisor

When you need an honest and tactful perspective.

I'll give you the space to work through the situation, test your thinking, and prepare what needs to be said.

EXECUTIVE ADVISORY

·

LEADERSHIP COUNSEL

REPUTATION GUIDANCE

·

RETAINED SUPPORT

Rachel’s original blue handwriting and rough arrows on lined notebook paper.

CLIENT STORY

The decision was financial.
The consequences weren’t.

The decision was financial.
The consequences weren’t.

The decision was financial.
The consequences weren’t.

THE MOMENT

An automotive scale-up was considering a significant change in planning for the production of its first car. The pressure was mounting.

WHAT I SAW

The decision wouldn't stay inside the balance sheet. What else would it cost?

The decision wouldn’t stay inside the balance sheet. What else would it cost?

WHAT HAPPENED NEXT

We prepared for more than one outcome and how we would communicate each one.

READ THE STORY →

Rachel listening attentively among suited attendees, holding her phone and notes. Original documentary photograph.

MORE STORIES

Different situations.
Different questions.

Different situations.
Different questions.

Different situations.
Different questions.

Stories about judgement, communication, and what happens when the plan meets reality.

LEADERSHIP & INFLUENCE

LEADERSHIP & INFLUENCE

Hard calls and the conversations that follow.

→

→

TRUST & RELATIONSHIPS

TRUST & RELATIONSHIPS

What changes when people actually feel heard.

→

→

CHANGE & COMPLEXITY

CHANGE & COMPLEXITY

Finding clarity when the easy answer disappears.

→

→

CONFIDENCE & PREPARATION

CONFIDENCE & PREPARATION

What happens before the moment matters.

→

→

EXPLORE ALL STORIES →

COMMS 101 & RESOURCES

Small things can make a big difference.

Small things can make a big difference.

Small things can make a big difference.

Ideas, tools, and things worth keeping around.

Some tips and tricks to cover the basics, so you can focus on the messaging.

Some tips and tricks to cover the basics, so you can focus on the messaging.

EXPLORE ALL RESOURCES →

CONTACT

What’s happening
on your end?

What’s happening
on your end?

What’s happening
on your end?

A change. A decision. A conversation you need to get right. Or maybe something that’s just been sitting in the back of your mind.

No need for a polished brief. A few sentences is plenty.